Shipping & Returns

Last updated: 2026-10-27

Shipping

We ship within the United States. Orders usually ship within 1–2 business days. Supplies that use online checkout have a flat $5.00 US shipping charge, added at checkout. Shipping for machines is quoted before you pay. Local pickup is available in Fresno, TX.

You will receive tracking information by email once your order ships.

Returns on machines

Our machines are cleaned, tested, and have their previous user data erased. If a machine arrives not working, contact us within 14 days of delivery and we will repair, replace or refund it. Please keep the original packaging until you have confirmed it works.

Returns on supplies

New, sealed supplies such as filters and tubing can be returned within 14 days of delivery if they are unopened and in their original packaging. Contact us first at [email protected] for return instructions. The buyer pays return shipping unless we sent the wrong item or it arrived damaged.

For hygiene and safety reasons, opened masks, cushions, tubing and filters cannot be returned.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days. If we cannot verify a required prescription, we will refund you in full.

Wrong or damaged items

Email us photos within 7 days of delivery and we will make it right.